How Nestlé Waters reclaimed the customer relationship

How Nestlé Waters reclaimed the customer relationship
Nestlé Waters products have been around for over 100 years. But what consumers want has changed dramatically thanks to the devices in their pockets. Consumers now research even the smallest daily decisions. Some research a bottle of water as deeply as they research an expensive bottle of wine. So how did a CPG brand, which didn't own the end-to-end relationship with its customers, create a personalized experience that helps them? North America Executive VP and CMO Antonio Sciuto explains.
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